OPEN POSITION; APPLY BY MAY 31, 2024
We are immediately looking for a GUEST EXPERIENCES SUPERVISOR (GES) at Nextdoor Patan, located in Kupondole. We are a fun, creative workspace that demands attention to details and openness to people and cultures.
This position requires a young, dynamic individual who can take a lead in creating a casual, relaxed ambience for our guests at the hostel. GES core work is facilitating the guest journey – from inquiries to check-in to activities to follow up – and ensuring that we curate a truly memorable experience.
We need a minimum commitment of 2 years. After the 3-month probation period, we will make performance evaluations towards a work contract. At the hostel nextdoor, we are rapidly creating incredible opportunities in Immersive Travel and Youth Tourism, and we can offer a long-term career track in Hospitality.
REMUNERATION:
- At least 25,000 NPR per month; negotiable.
- Communication and Meal stipend also provided. Accommodation can be offered if required.
Please review the details below, and send your CV with a introduction letter with a subject-line RE: <YOUR NAME> – GES APPLICATION 2024 to following recipients: TO: [email protected] and CC: [email protected]
About Nextdoor
Team Nextdoor is a group of young Nepalis who are committed professionals and curious entrepreneurs. At heart, we are travellers. We advocate for travel as a means to learn more about ourselves. We travel to gain insight about the world.
Our core work is Hospitality – understanding needs of our guests and anticipating challenges they face. Our core value is Humility – honoring the deep heritage of our communities as we create ambitious plans to engage the changing times. We believe we can open up everyday experiences for our guests only by self-examining our life and responsibilities in our immediate society.
WHAT WE OFFER
- Competitive Compensation & Benefits system
- Diverse, inclusive working environment with beautiful working space
- Comprehensive development programs
- 30-day combined annual paid leave and sick leave
WHAT YOU WILL DO
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Execute all Front Desk processes, checklists, and guest reservations
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Coordinate guest receivables and maintain payment systems
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Know your guest needs and understand their perspectives towards hostel services
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Resolve all guest complaints and address their demands.
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Identify events/activities and coordinate logistics to create business opportunities
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Review and update all web presence as well as oversee guest reviews on OTAs
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Create social media updates and provide an online awareness of hostel experience
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Ensure that our social spaces embody the brand values of hostel nextdoor
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Coordinate with Guest Experiences Supervisor (GES) to maintain all services and amenities
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Provide reports to GES and collaborate on strategies for better guest experience.
WHAT YOU MUST HAVE
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Experience within the hospitality/service industry
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A passion for your city and for independent travel
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A genuine interest in meeting people and knowledge of the city; art, music, culture, etc
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Knowledge of social media and user-generated reviews and its importance in marketing
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Ability to keep cool when pressure hits and enjoy working on a super fast pace
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Organizational skills and project management ability
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Courage to propose new ideas and humility in evaluating personal performance
HOW TO STAND OUT IN YOUR APPLICATION
- A creative social media account. Share with us your details!
- If you provide guided tours on your own, let us know!
- Abilities in Graphic Design, Photography, Videography, etc.
- Conversational fluency in a foreign language.
- Commitment to Hospitality Industry. For BHM graduates, at least 2-year work experience required. Individuals without BHM degree need to show at least 4-year work experience.